Privacy Policy

KJP Transport & Recovery is a vehicle transport, 24/7 breakdown recovery and trailer hire business based in Ellon, Aberdeenshire. We operate the website kjptransportandrecovery.lovable.app and its related service pages.

For data protection questions, contact us at: contact@kjptransportandrecovery.co.uk, by phone on +44 7437 526172 or by post at the business address shown on our correspondence.

We only collect information that is necessary to respond to your enquiry, provide a quote or arrange a booking. This may include:

• Your name and phone number
• Email address, if you choose to email us
• Vehicle details (registration, make, model, condition)
• Pickup and drop-off locations or postcodes
• Service type, trailer type and hire dates
• Any additional notes you provide

We do not intentionally collect sensitive personal data or special-category data unless you choose to include it in your message.

• To reply to enquiries and provide quotes
• To arrange and carry out transport, recovery or trailer hire services
• To contact you about your booking or job status
• To keep internal records of work completed for invoicing and insurance purposes
• To improve our website and services based on user feedback

We do not sell your personal information and we do not use it for automated decision-making or profiling.

We process personal data on the basis of our legitimate interests in operating the business and fulfilling contracts, and on the basis of consent where you submit an enquiry or booking request through our contact forms or messaging links.

You can withdraw your consent or object to our processing at any time by contacting us using the details above.

We only share information with third parties when it is necessary to provide the service you have requested:

• WhatsApp / Meta: if you choose to send us a WhatsApp message, your message and phone number are handled by Meta Platforms in accordance with their privacy policy.
• Email providers: messages sent to our business email pass through our email hosting provider.
• Google Maps Platform: our quote calculator uses Google Maps Routes API to estimate road distances from our base postcode. Location inputs are sent to Google for routing purposes only.
• Insurers and authorities: where required for insurance claims, accident reports or legal obligations.

We use Lovable's hosting and server infrastructure to run this website. Lovable acts as a processor for technical hosting only and does not use site visitor data for its own purposes.

This website does not use advertising or behavioural-tracking cookies. We may use basic analytics to understand how visitors move through the site, but this is limited to aggregated, non-identifiable data where possible.

Your browser or device may store cookies required for the website to function correctly. You can manage or delete cookies through your browser settings at any time.

We keep enquiry and booking records only for as long as necessary to complete the work, handle any follow-up queries, meet accounting and insurance requirements, and comply with legal obligations. Typically this is up to 7 years for completed jobs and invoices, and shorter periods for general enquiries that do not result in a booking.

Under applicable data protection law you have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Object to or restrict how we use your information
• Withdraw consent at any time
• Complain to the Information Commissioner's Office (ICO) if you believe your rights have been breached

To exercise any of these rights, contact us at: contact@kjptransportandrecovery.co.uk.

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss or misuse. This includes using secure hosting, encrypted communication where available, and limiting access to personal data to those who need it to perform their role.

No online transmission or storage method is completely secure. We cannot guarantee absolute security, but we continually review our practices to keep your data safe.

This website contains links to third-party sites such as Facebook, WhatsApp and our partner businesses. We are not responsible for the privacy practices or content of those sites and encourage you to read their privacy policies before submitting any personal information.

We may update this privacy policy from time to time to reflect changes in our practices, services or legal requirements. The latest version will always be published on this page with the last-updated date at the top.

If you have any questions about this privacy policy or how we handle your information, please get in touch:

• Email: contact@kjptransportandrecovery.co.uk
• Phone: +44 7437 526172
• WhatsApp: Message us